Shipping & Returns
Clear expectations for delivery, returns, and product issues—ready for review before Bread Pilot opens ordering.
Draft policy · Last reviewed September 7, 2026
Order processing
Orders placed on business days are typically processed within 1 business day. Orders placed on weekends or holidays will begin processing on the next business day.
U.S. delivery
U.S. orders are estimated to arrive 2–5 business days after the order is placed. Delivery dates are estimates and may be affected by carrier delays, weather, holidays, or an incorrect address.
Shipping rates
- Standard U.S. shipping: $4.99 for orders below $35.
- Free standard U.S. shipping on orders of $35 or more.
International delivery
International destinations, available services, shipping rates, taxes, duties, and estimated delivery times will be shown at checkout when international ordering becomes available.
30-day returns
Eligible unused items may be returned within 30 days of delivery. Items must be unused, in their original condition and packaging, and include proof of purchase. Contact us before sending a return so we can confirm eligibility and provide instructions.
Original shipping charges are non-refundable unless an item arrives damaged, defective, or incorrect. Customers are responsible for return shipping except when the return is due to a damaged, defective, or incorrect item. Direct exchanges are not offered; after an approved return, a separate order may be placed when ordering is available.
Damaged or incorrect items
If your item arrives damaged, defective, or different from what you ordered, email us within 7 days of delivery. Include your order details and clear photos so we can review the issue promptly.
Start a return
For return questions or product issues, contact support@breadpilot.com. Please do not send any item back before receiving return instructions.