# Shipping & Returns

Site content ID: wordpress-page-1375
Canonical page: https://bread-pilot.com/shipping-returns/
Content updated: 2026-10-05T03:31:02Z

Bread Pilot Policies
# Shipping & Returns

Clear expectations for delivery, returns, and product issues—ready for review before Bread Pilot opens ordering.

Draft policy · Last reviewed September 7, 2026
Ordering is not yet enabled.
These policies will be reviewed again before sales open. Final legal responsibility and approval remain with the site owner.
## Order processing

Orders placed on business days are typically processed within **1 business day**. Orders placed on weekends or holidays will begin processing on the next business day.
## U.S. delivery

U.S. orders are estimated to arrive **2–5 business days** after the order is placed. Delivery dates are estimates and may be affected by carrier delays, weather, holidays, or an incorrect address.
## Shipping rates

- Standard U.S. shipping: **$4.99** for orders below $35.
- Free standard U.S. shipping on orders of **$35 or more**.
## International delivery

International destinations, available services, shipping rates, taxes, duties, and estimated delivery times will be shown at checkout when international ordering becomes available.
## 30-day returns

Eligible unused items may be returned within **30 days of delivery**. Items must be unused, in their original condition and packaging, and include proof of purchase. Contact us before sending a return so we can confirm eligibility and provide instructions.

Original shipping charges are non-refundable unless an item arrives damaged, defective, or incorrect. Customers are responsible for return shipping except when the return is due to a damaged, defective, or incorrect item. Direct exchanges are not offered; after an approved return, a separate order may be placed when ordering is available.
## Damaged or incorrect items

If your item arrives damaged, defective, or different from what you ordered, email us within **7 days of delivery**. Include your order details and clear photos so we can review the issue promptly.
## Start a return

For return questions or product issues, contact [hello@keecheehome.com](mailto:hello@keecheehome.com). Please do not send any item back before receiving return instructions.